Onsite Dispatch

Gibbc Network Onsite Dispatch service is committed to the goal of providing professional, customer-focused IT services. We dispatch a fully qualified engineer(s) with all the tools required directly to your customer’s location. Whatever the requirement we can be the local hands and eyes for your remote engineering group. It allows you to centralize key engineering tasks, such as architecture and design, while rolling out services to multiple distributed locations.

Our engineers will act as directed by your engineering and project management departments. We are very sensitive to the fact we are servicing your clients and not our own. We will always communicate with your clients through you or as instructed by you based on the individual requirements of the project at hand.

We can provide our services for a few hours all the way up to long engagements lasting multiple months. The length of engagement is determined by your requirements and needs as well as the project(s) you are working on at any given time.

We provide support services for your customer’s business functions, computers and data network infrastructure in a seamless fashion. We allow you to centralize your engineering resources and remotely manage a variety of tasks anywhere in the country. 

Some of the onsite services we offer are:

  • Performance Testing
  • Circuit Moves
  • Troubleshooting Any Technology
  • Server Installation
  • PC and Telephone IMAC
  • Operational Break / Fix Dispatch
  • Equipment Upgrades

We assist our clients by dispatching to site to perform routine tasks. Some specific tasks we can perform onsite are:

  • Provide remote network access to client equipment 
  • Track incoming and outgoing shipments of equipment
  • Receive, unpack and rack equipment
  • Move or secure cables per client provided instructions and diagrams
  • Provide security escort for hardware vendors in restricted data center space 
  • Provide media handling, including shipping, receiving and storage management
  • Push a button or toggle a switch to power cycle client equipment
  • Visual verification to assist client’s remote troubleshooting efforts
  • Plug in a laptop with console port and Internet access for remote management 
  • Type client-provided commands
  • Swap of pre-labeled, removable media 
  • Installing client-provided software (default configuration) 
  • Executing other client-provided instructions